Order Tracking

Order Tracking

Everything you need to know about how we get your order to you

DPD delivery

Delivered to your door with real-time tracking

2-4 business days

Chronopost delivery

Express delivery with full tracking

1-3 business days

Delivery times by country

Country DPD Chronopost
France (domestic) 2-3 business days 1-2 business days
Belgium, Netherlands, Luxembourg 2-4 business days 2-3 business days
Germany, Spain, Italy 3-5 business days 3-4 business days
Rest of Europe 4-7 business days 4-6 business days

Estimated times, business days only. Actual delivery may vary based on carrier volume and customs where applicable.

How to track your order

Tracking with DPD

  1. Go to dpd.com/tracking
  2. Enter your DPD tracking number from your shipping email
  3. View live status and choose delivery preferences

Tracking with Chronopost

  1. Go to chronopost.fr/tracking
  2. Enter your tracking number from your shipping email
  3. View real-time status: picked up, in transit, delivered

Fast delivery

Shipping throughout Europe

Safe payment

Secure payment methods

24/7 help center

Round-the-clock assistance

14 days return

If you're not satisfied

Frequently asked questions

I haven't received a tracking number yet.

Orders are usually processed and shipped within 1-2 business days. If it's been longer, please contact us.

My tracking shows no updates.

It can take 24-48 hours after shipment for the carrier to scan the package. If there's still no update after 3 days, reach out to us.

Can I change my delivery address or preferences?

Both DPD and Chronopost let you adjust delivery windows or preferences directly on their tracking page once your package is in transit.